Communications Center is one of the most vital services for the
Police, Fire, and EMS departments. This division, located in the
Police Department, is responsible for maintaining the lifeline link
between the public and the responding emergency unit in the field.
Communication Operators, or dispatchers, handle many types of calls
ranging from the daily routine call to the life or death emergency.
The dispatcher provides this necessary, indispensable service for
the public and the responding units alike. We hope you enjoy your
tour of this site and ask you to contact us with any questions or
comments regarding the information provided.
implementation of new 911 technology, we’d like to
clarify a couple of points with you.
the technology can get us close to where you are, it
is still better if you can tell us where you are. If
you know where you are, you will get the help you
need much faster than if we have to search for you
within so many feet or yards. (What if you’re at the
mall with hundreds of other people?)
This technology does
not make us omnipresent, we still need to gather
information from you about what you need, please
stay on the line and answer our questions if
If your phone dials
911 we will attempt to call you back prior to
dispatching an officer, if you made a mistake, tell
us so, we’ll gladly hang up rather than sending an
officer that could be used for something else.
Commonly Needed Numbers
Municipal Court 936-633-0315
Sheriff’s Office 936-634-3331
Angelina County Jail 936-634-2724
Memorial Hospital 936-634-8111
Woodland Heights 936-634-8311
Americare EMS 936-699-4911
What to do in an Emergency
Remain Calm and
If medical in
nature, is the patient awake and breathing? What
questions to the best of your ability, all
questions are necessary.
DO NOT HANG UP!
The operator will inform you of when you may
hang up, sometimes there are instructions
following the questions.
REMEMBER, help is
dispatched immediately, we will continue asking
questions after help is on the way; please do
not perceive our questions as a delay in
receiving the help you need.
Assumptions Cause Delays
Just because you have in
the past had a Police Officer, Ambulance, Fire Truck at your
house does NOT
mean that we know where you live, even if the response
was recently, there are several different shifts of
Officers, Paramedics, Firemen and Dispatchers working, When
you call give us all of the information even if we were just
at your home.