Compliment & Complaint Receiving Procedures

If you've had a good experience with one of our officers, we'd love to hear from you!

Personnel complaints consist of any allegation of misconduct or improper job performance against any department employee that, if true, would constitute a violation of department policy, federal, state, or local law. Employee conduct may come under review and be handled informally by a direct supervisor or following a written complaint by a private individual. Although written complaints are preferred, a complaint may also be filed verbally either in person at 300 E. Shepherd Ave. in Lufkin or by telephoning the Department at 936-633-0356 and will be accepted by any supervisor.

You may also email compliments and complaints to